Returns & Exchanges
Return & Exchanges
Warranty, returns & refunds policy
Brotherwolf is committed to the highest standards in our products and customer service. If you wish to return an item for refund or exchange, please review the following guide as policies vary depending on how you purchased.
Any altered or damaged Brotherwolf purchase of any kind by a customer will not be accepted for return or exchange. All merchandise (including gifts) must be returned with proof of purchase.
If you have damaged your garment and/or want to find out about what we can do to repair and assist you, please contact Customer Care. As a service to our customers, we maintain a stock of fabric for a period after the item was produced and can help in most cases.
Customer Care
Phone:
1300 031 084
Email
customercare@brotherwolf.com.au
Customer care is available between 9am – 5pm (AEST) Monday to Friday. Service may be unavailable on public and religious holidays.
Online purchase
Brotherwolf wants you to be satisfied with your purchase and we appreciate that your expectations regarding fit, colour and style based on what you see on this website may differ to what you receive.
For this reason, you may exchange your purchase or return it for a full refund of the price paid within 30 days of purchase. The costs of returning item(s) is at your expense in cases of change of mind.
Where the return is due to a manufacturing fault with the garment, the period for exchange or repair may be extended at our discretion.
We insist that the garment has not been worn, washed or altered and it includes all original packaging and tags attached. All merchandise must be returned with proof of purchase - this applies even if you received the garment as a gift.
Carefully repackage the item and send via Registered Post along with your completed returns form to:
Brotherwolf (RETURNS)
C/- Australian Quick Response Pty Ltd (AQR)
80 Berkshire Road,
Sunshine VIC 3020 AUSTRALIA
Our staff will assist you. The item will initially be reviewed, and if deemed appropriate, the garment will be progressed to our online customer care team who will contact you regarding a resolution. Following this, refunds will be processed to the original payment method within 7 days.
Returns must include a proof of purchase, reason for return and your contact details.
Please keep a copy of your tracking number. We cannot be held liable for return parcels that do not arrive.
Please note that Brotherwolf Head Office will examine garments on receipt and advise you of the outcome. If our team believe the garment has been mistreated, altered or damaged by the customer (or in transit due to improper repackaging) the return will not be accepted.
Promotional sale periods & products
Brotherwolf reserves the right to go on sale at any time without notice. Prices online may not apply in store, especially during an online-only sale. Once the online store has exhausted its allocation, it cannot pull items from in-store. Prices on items may vary from store to store. Discount prices will only be honoured during the sale period- no exceptions. Brotherwolf will not except or obligated to refund the difference on any item bought outside the sale period. We do not offer refunds or exchanges, on final sale items for change of mind.
Download Return Form
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